Frequently Asked Questions

What do I need to display Janet's videos?
You need to get the FLASH Add-On HERE

Do you have a store?
Yes--our store is located at 2317 Fort St., Wyandotte, MI. Phone is: 734-285-2609.

Our store hours are: Monday - Saturday 10 Am to 6 Pm.

Do you sell your customer information to others?
No--we respect the privacy of our customers and do not sell our customer lists to anyone.

What methods of payment do you accept?
You can use your Pay Pal account. We also accept VISA, Master Charge, American Express and Discover credit cards.
You can also pay by personal check or money order. Please allow 5 to 7 days for personal checks to clear.

           Send checks and money orders to:

                    Janets Closet
                    2317 Fort Street
                    Wyandotte, MI 48192

How does the billing on my credit card statement appear?
Your credit card statement purchase will Read  “JCIMI” or "JCI",    NOT Janets Closet.

Are the packages sent discreetly?
Yes--the boxes are plain or Priority U.S. Mail Boxes with a return address label that states: JCIMI, 2317 Fort St., Wyandotte, MI

How are boxes shipped?
We generally mail 2-3 day Priority but sometimes in cases of small orders we mail First Class to reduce postage charges.

Do you ship world wide?
Yes, we ship world wide. If you live outside of the continental United States then you should:

   Go ahead and place your order.

      We will then be able to determine based on what you have ordered the size and weight of the shipping package.

      International shipments that require a "drop-ship" will take a few extra days for delivery.

What are your shipping charges?

Shipping charges will be displayed when your order is placed. Shipping charges are automatically configured by the U.S.P.S based on shipping method selected and weight.

Please Note: In the case of multiple shipments for an order additional shipping charges may apply. We have multiple warehouses across the United States. Due to logistics, some warehouses cannot ship using U.S.P.S and can only use U.P.S.. Although most of our shipping is done using U.S.P.S., there may be a shipment that will be sent using U.P.S.. Please be assured that ALL packages will be sent discretely. If you have ordered multiple orders, overnite orders may not be able to be expedited if they have to be shipped from different warehouses. Should this be the case, we will e-mail you to discuss your options.

Can I get overnight shipping if the items are available?
Yes--we can ship US Postal Overnight. Please call or Email us that you want express shipping. It would be best to call so that we don’t get your email to late in the day to ship. Also you would want to know that we had the item in stock and that the package is going over night and to expected it. Please read the Note above. Please call us at 734-285-2609.
 
Do you send responses to orders indicating you have received the order?
Yes we do! Once you have completed your order and sent it, you will get an immediate response indicating an order confirmation.

Suppose I want to get the status on my order. What do I do?
E-mail us and please include the name and order number on the order form so we can track it down.

What if an item I order from you is out of stock?
It's rare that we are out of stock on an item, but when we are we will notify you by email. If the backorder is going to be lengthy, then you may want to select a replacement item by email. Otherwise all backorders are shipped as soon as they arrive. You will get an email notification. If you have ordered multiple items we WILL NOT delay your order while waiting for backordered items. Items on backorder are only held for a maximum of 90 days.

What happens if any of the items I order are not in stock at the time I place my order?
We will ship out what we have in stock at the time you place your order. We will only charge your credit card for the items we ship to you. When the items that were out of stock come in, we will ship them out and charge your credit card for those items. If the item does not come back in stock within 90 days we cancel the order for items we didn't have.

What if I can't get your order form to work?
Older browsers will get a warning message that the certificate has expired and may not let you load the order page. You can always print out the order form and send it directly to us at:
Janets Closet Inc, 2317 Fort St., Wyandotte, MI 48138
Or we can take your order over the phone at: 734-285-2609

Do we do Transformations or Makeovers?
Janets Closet is famous for its transformations. World class transformation artist Janet and her staff will use their professional expertise in male to female make up and hair transformations skills. The full package includes:
Full transformation makeup male to female, Panty hose, Wig, Bra and Breast Forms, two changes of sexy dresses, fetish wear, or lingerie from over 400 items in the store and, your choice of sexy high heels, boots or platform shoes, And a visit to the photography booth for pictures. The items are available for purchase if desired.

Can I keep the items used in the transformation?
Yes if you decide to purchase them.

How can your Breast forms be priced so much lower than others I have seen on the net?
We do a very large volume monthly and have negotiated a better price on our forms. In addition, we have a small mark-up on them. Thus we sell them for less than the wholesale price to keep the volume for our supplier.

Do you sell triangle shaped breast forms?
Triangle shaped breast forms have no place in the transgendered community or anywhere according to Janet. Janet says that no woman she has ever seen has had triangle shaped tits. Triangle breast forms can not be rotated to accommodate different styles of clothing. Triangle shaped breast forms don’t fit into pocket bra’s . Triangle shaped breast forms don’t fit in any bra. USELESS.
 
How do I determine the proper Breast form size for myself?
We recommend that you take a moment and visit our web site location for this information. This information can be found here   http://www.janetscloset.com/breast_forms.htm#size

How can I improve the attachment of my forms?
After cleaning your skin, do an alcohol prep (witch hazel is fine). The alcohol prep removes soap and any other residuals that may hamper the attachment strength of the forms. We also recommend using Hollister 7730 for the medical adhesive, which you can buy from us along with the necessary adhesive remover.

A JANETS CLOSET EXCLUSIVE (SIZING)

I'm not sure what size shoe to order.
Please click on this link for shoe size information and a conversion char for non USA sizes. Many of our shoes are in men's sizes. This means if you wear a size 10 men's shoe you can order your female sohes in the same size. This applies to only those shoes that state MEN's SIZES.


What happens if items I have purchased are too small or large or I want a refund?
Simply contact Janet for a return authorization number. We will gladly exchange items within 10 days of purchase for another size. Breast forms are not returnable if they had adhesive applied to them or are damaged or dirty. Undergarments are not returnable. Makeup is not returnable. No items that have been worn or soiled or damaged will be returned. We also cannot accept returns/refunds on Halloween costumes or any item that is not being exchanged. If returning ANY item, please wait for us to send you an RMA and all items MUST be returned in their original boxes!!! Shipping is the responsibility of the buyer, we do not refund shipping. A re-stock fee of 15% will be deducted.

Do you offer a locker service?
Here at Janets Closet we know how important it is to be discreet. Some of us just can’t keep our girly things around the house. That’s why we offer a safe place to store your things. We offer two sizes of lockers for your convience. A locker consists of a plastic storage container with a closing lid to keep dust and humidity out. You can access your locker at any time during our business hours. Some girls like to come into the store and get their locker and take it into one of our four changing rooms. There they can change and get girly for a while. Some choose to leave the building with their boy clothes left behind in the locker, and some choose to stay in the lounge dressed up for a while. Here you can have a soda in the store’s lounge or go in to the club for a smoke and watch some television.

We have several discount packages available, so come into the store for more details.

Regular monthly prices

Small Locker (24" x 15" x 6") $10.00 monthly

Large Locker (22" x 18" x 16") $20.00 monthly